Privacy Policy

At Zyloe, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

Information We Collect:

When you make a purchase, we collect necessary details to process your order, such as your name, shipping address, billing details, and contact information.

How We Use & Protect Your Information:

Your information is used strictly to process payments, fulfill your orders through our trusted logistics partners, and provide order updates. We never sell, rent, or trade your personal data to third parties for marketing purposes.
We work only with secure, industry-standard payment processors and shipping providers to ensure your transaction is completely safe.

Returns & Refunds

At Zyloe, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Eligibility for Returns:

You have 15 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Defective or Incorrect Items:

If you received a defective, damaged, or incorrect item, please contact us immediately at our support email with photos of the issue. We will cover all return shipping costs or arrange a replacement free of charge.

Refund Process:

Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Credits typically take a few business days to reflect depending on your card issuer or bank.

Change of Mind / Return Shipping Costs:

For general returns due to a change of mind, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.